Receipt of your flowers is deemed acceptance of the
following policies, unless notified otherwise.
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A $75.00 deposit is required before flowers are
freeze dried.
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MasterCard and Visa are accepted, as well as personal
checks and cash.
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Deposits are not refundable.
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All display containers must be selected six-eight weeks
after the wedding date. All efforts will be made to contact the
customer 6 weeks after the event; however, final responsibility is that
of the customer. If selections are not made, the flowers are safely
stored and we must be notified as soon as possible.
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Once a display frame or tabletop container is
selected, another payment to bring the balance paid up to 2/3 of the
total due will be required. For example, if you ordered a shipping kit
and placed a $100 deposit, then you ordered a $300 shadowbox, you would
be required to make another $100 payment towards your final balance when
you order your frame.
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The
freeze drying process takes two weeks in the freeze dry machine.
Flowers received while the freeze dry machine is in the middle of a
cycle are pre-treated and placed in holding freezers. Depending on the
current volume of orders, most displays are complete within 16 to 18
weeks of receiving your flowers.
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Full payment must be received before flowers are
shipped or picked up.
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Your order serves as consent to allow Lone Star
Freeze Dry designers to create your display using their best judgment,
within your selections.
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Flowers not used in designs will be the property of
Lone Star Freeze Dry.
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As noted, flowers will change color slightly.
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Lone Star Freeze Dry cannot be responsible or held
liable for flower spoilage due to acts of God (i.e., power outage) or
mechanical failure beyond the control of the company. In the event of
flower spoilage due to acts of God or mechanical failure beyond the
control of the company, deposits will be refunded, or flowers will be
replaced free of charge.
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Lone Star Freeze Dry reserves the right to refuse any
order.
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No refunds will be processed after 30 days of
delivery. The longevity of freeze dried flowers depends on how the
flowers are taken care of, which is beyond the scope of our
responsibility.
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Replacement flowers may be used at wholesale cost
usually between $2.00-$5.00 depending on flower type and size.
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Liability is limited to the cost of the display, less
deposit.
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Flowers not claimed within 6 months after the wedding
date are the property of Lone Star Freeze Dry.
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If your keepsake is damaged during shipping, you must
notify Lone Star Freeze Dry within 48 hours of receipt. You are also
responsible for keeping all original packing material so our shipper can
conduct an inspection.